We are a personal shopping platform that brings the fantastic products and unbeatable values of Costco straight to your fingertips. As a team of enthusiastic Costco fans based in west Auckland, we believe that everyone should have access to the excellent deals and products that Costco offers.

Tom & Wendy founded our platform in April 2023 at West Auckland with a simple yet powerful vision: to bridge the gap between Costco and online shopping. We understand that the $60 membership fee charged by Costco can be a deterrent for some, especially those who don’t shop there frequently or live far away. Moreover, buying in bulk can be challenging without the necessary storage space or time.

This is where GO POTATOES comes in. With us, you can shop at Costco without the membership, car, or hassle. Our webstore offers access to almost thousands of Costco, Pak'nSave & Woolworths products, and we’ll deliver your purchases to your doorstep

Go Potatoes makes shopping at Costco and other supermarkets easy. After placing your order from our online store, we will shop, pack and send your items. You just relax and your order will arrive at your door via our courier partners (NZPOST, Amarex, PostHaste)

We want to make pricing easy and simple to understand. All costs—products and courier delivery—are automatically calculated at checkout before payment.

If you pay by credit card, our payment processor charges a 2.7% credit card processing fee, which will be added to your bill. To avoid this fee, you can choose the bank transfer option at checkout.

For most items, our fulfilment timeframe is 2-4 days to get your order picked and packed into a parcel for courier. However, some hard-to-find items may take slightly longer, as our personal shoppers may need to visit multiple supermarkets to complete your order.

Once your order is ready to dispatch, you'll receive a parcel tracking link automatically from our system. For more details about the target delivery timeframe from different courier companies (ie. NZ Post, Amarex or PostHaste), please refer to their official website for real-time information.

You can update or cancel your order as long as your shopper hasn’t started shopping.

Once an order has been picked up by our personal shopper, we won't be able to update or cancel it.

Feel free to contact our friendly team at ask@gopotatoes.co.nz for assistance.

When an item is out of stock at the store, our team will follow the instructions you set at checkout (do not replace, replace with a substitute, or any custom instructions you've left for the order).

If you choose 'Do not replace', any balance will be refunded to your original payment method (credit card or bank account).

As personal shoppers, we don't pre-stock products at our end. Instead, we shop when we receive your order. We're proud of our high fulfilment rate, though there's still a chance an item may be unavailable when our team picks your order. Then our team will follow your instructions for the order to either skip or replace the item with a substitute.

To avoid disappointment, send a product enquiry to ask@gopotatoes.co.nz and our team can manually check stock availability for you.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely at Shopify and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.